Acceptance of Terms:
Privacy
& Security Policy & Terms of Use – Chillax Travel
1.
Introduction
This
Privacy & Security Policy and Terms of Use (“Policy”) explains how
ChillaxTravel.com (“Chillax Travel”, “we”, “our”, “us”) collects, uses,
protects, and processes personal data, as well as the terms governing the use
of our website and services.
All data processing is carried out in compliance with applicable data
protection laws, including the Turkish Personal Data Protection Law (KVKK).
By
accessing our website or making a booking, you acknowledge that you have read,
understood, and agreed to this Policy.
2.
Personal Data We Collect
To
provide secure, accurate, and efficient services, we may request the following
personal data:
- Name: Required for
reservations, confirmations, and participant records.
- Email
Address: Needed
for booking confirmations, communication, and essential updates.
- Physical/Residential
Address: Required
when verifying meeting points or pickup/drop-off locations.
- Phone
Number: Needed
for operational communication before activities or tours.
You
are responsible for providing accurate and up-to-date information.
3.
Purpose of Processing Personal Data
Your
personal information is processed solely for:
- Completing
and confirming bookings
- Providing
customer service and operational communication
- Sending
promotional emails or special offers only if the customer opts in
voluntarily
- Legal
and financial record-keeping obligations
- Improving
service quality and website functionality
Chillax
Travel does not sell, transfer, or share personal information
with third parties under any circumstances unless legally required.
4.
Data Security
- ChillaxTravel.com
uses secure, encrypted systems to protect all personal data.
- Access
to personal information is restricted to authorized personnel only.
- Customer
data is stored only for legal and operational purposes and deleted when no
longer necessary.
5.
Payment Security
Chillax
Travel does not process or store credit card data.
- All
payments are handled securely by T.C. Vakıflar Bankası A.Ş.
- When
making a payment, you are automatically redirected to the
bank’s secure payment page.
- We
accept Visa and Mastercard.
- Financial
information (e.g., credit card numbers) is never stored on our servers.
6.
Messenger & Communication Services
Our
website includes an integrated messaging system for:
- Availability
checks
- Price
information
- Booking
assistance
- Quick
responses to customer inquiries
This
communication is secure and used only for customer support purposes.
7.
Booking & Confirmation Process
After
submitting a reservation:
- Initial
Confirmation Email is
automatically sent.
- After
payment verification and availability approval, a Final
Confirmation Email is issued.
- If
the booking cannot be fulfilled due to operational or availability
reasons, the customer will be informed and offered:
- An
alternative option, or
- A
full refund (if preferred).
8.
Prices, Payments & Currency
- All
products and services depend on availability and may be
subject to change.
- Prices
are charged in Turkish Lira (TRY) based on the bank’s
exchange rate at the time of booking.
- All
activities, tours, and excursions must be paid in advance.
9.
Changes, Transfers & Cancellations
- Customers
may request a booking transfer, date change, or name change with a
minimum of 7 days’ written notice.
- Cancellations
are non-refundable,
except where otherwise stated or required by law.
- Refunds
(when applicable) are made using the original payment method.
10.
Customer Responsibilities
Customers
are responsible for:
- Providing
correct and up-to-date personal information
- Ensuring
accurate pickup location details
- Being
available at the confirmed pickup time
Chillax
Turizm Seyahat Taşımacılık Tic. Ltd. Şti. will not be held responsible for:
- Delays
caused by incorrect pickup details
- Missed
pickups due to inaccurate information
- No
refunds will be issued in such cases.
11.
Limitation of Liability
Chillax
Travel is not liable for:
- Losses
caused by force majeure events (weather, strikes, natural disasters, etc.)
- Delays
or operational changes made for safety reasons
- Customer
negligence or failure to follow instructions
12.
Data Subject Rights (KVKK Compliance)
Under
KVKK, you have the right to:
- Request
information about your stored data
- Request
correction or deletion of personal information
- Withdraw
marketing consent at any time
- Please request a copy of the data we process
Requests
can be submitted via our official contact channels.
13.
Terms of Website Use
By
using this website, you agree to:
- Use
the platform only for lawful purposes
- Avoid
interfering with system operations
- Do not attempt to copy, modify, or misuse website content or software
We
reserve the right to update or modify these terms at any time.
14.
Contact Information
For
any questions regarding this Policy or your personal data rights, you can
contact us:
Chillax
Turizm Seyahat Taşımacılık Tic. Ltd. Şti.
Fethiye / Muğla / Türkiye
Email: info@chillaxtravel.com
Phone: +90 533 513 82 28
Türkçe
English
